Ruby Newell-Legner, CSP®
Certified Speaking Professional
Littleton, CO, United States
CSP since 2022
Expertise
Association Management, Corporate Culture, Customer Service, Inspiration & Motivation, Leadership & Achievement, Moderator/Facilitator, Sports, Women in Leadership
About
What turns a first-time customer into a lifelong fan? The culture employees experience and the service they deliver.
Ruby Newell-Legner, CSP, is a customer experience speaker, consultant, and trainer who helps organizations turn every customer into a FAN. Her 7 Star Service™ approach translates brand promises into consistent employee behaviors that strengthen loyalty, teamwork, and business results.
Her expertise includes:
• Customer experience and customer service training
• Employee engagement and service culture
• Leadership development and supervisory skills
• Teamwork, communication, and internal customer service
• Fan, guest, and visitor experience
From Denver to Dubai, Ruby has customized programs for 1,733 organizations, including 67 professional sports teams, 400+ park and recreation agencies, 165 amusement and leisure facilities, 25 convention and performing arts centers, and 45 new venues preparing to open.
She has prepared teams serving the Super Bowl, US Open Tennis Championships, Olympic Games, and Grey Cup. Her work has helped clients:
• Rise from #85 to #1 in ESPN’s Fan Experience rankings
• Increase customer satisfaction by 17%
• Grow repeat business by 19%
• Increase annual revenue by 16%
Known for her energy and practical tools, Ruby equips leaders and employees to create experiences people remember and recommend through keynotes, workshops, and consulting.
Ruby has delivered 4,000+ programs in 28 countries. She served as President of the National Speakers Association (2015–2016) and Global Speakers Federation (2024–2025). She is a Certified Speaking Professional, Cavett Award recipient, and recognized Legend of the Speaking Profession.
Her guiding belief: The culture you create is the brand they remember.
Listed in the Global CSP® Directory, checked against NSA records November 2026. Back to the directory