Dan Gingiss, CSP
Certified Speaking Professional
Buffalo Grove, IL, United States
CSP since 2025
Expertise
Business, Customer Service, Inspiration & Motivation, Leadership & Achievement
About
Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.
Believing that a remarkable customer experience is the best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. As a Certified Speaking Professional (CSP), which fewer than 700 speakers worldwide have achieved, his speaking engagements are enriched by real-world examples, actionable strategies, and a whole lot of fun!
Dan is the author of three books, including The Experience Maker, which was ranked by Book Authority as one of the top customer experience books all-time, and its second edition, Becoming The Experience Maker.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
Listed in the Global CSP® Directory, checked against NSA records October 2026. Back to the directory