About
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate greater value in our world.
Ron is the author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business, and inspiration.
His unique approaches to learning and leadership have been featured in the New York Times, Wall Street Journal, and Harvard Business Review. For many years, the Global Gurus Research Agency has ranked him the #1 Customer Experience Guru in the world.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.
He is the founder of a worldwide education and consulting company that enables leaders and organizations to delight customers, improve performance, distinguish brands, and build sustainable service cultures.
Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.
He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.
Ron resides in Singapore with his wife, Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.
Listed in the Global CSP® Directory, checked against NSA records November 2026. Back to the directory